If updating doesn't resolve your pairing or connection issues, the driver may be corrupted and will require a fresh reinstallation.
For devices, use the Intel Wireless Bluetooth for Windows 10 and 11 package. Troubleshooting "Bluetooth Disappeared" or Failing
Windows 11 often includes the necessary BTIS sub-drivers within its optional update catalog. Press Windows Key + I to open . Click on Windows Update in the left sidebar.
The BrokerInfrastructure service might consume high amounts of CPU power.
Go to the official download portal (e.g., Intel Download Center or your laptop manufacturer's support page like Dell, HP, or Lenovo).
You will see something like:
The (BrokerInfrastructure) is a core component of the Windows 11 operating system. It manages background processes, ensuring apps—especially modern Universal Windows Platform (UWP) apps—function correctly without exhausting system resources.
In Device Manager , note down the exact name of your Bluetooth adapter.
If this article helped you, share it with fellow Windows 11 users struggling with the same issue. And remember: always back up your BitLocker recovery key before making any TPM driver changes.
Once your BTIS/Bluetooth driver is successfully updated, you will want to make sure your devices connect flawlessly. Open > Bluetooth & devices . Toggle the Bluetooth switch to On . Click Add device .
Download the standalone executable installer ( .exe ) file to your desktop for easy access. Do not run it yet. Part B: Uninstall the Existing BTIS Driver
If a new driver caused issues, go to Device Manager , right-click the adapter, choose Properties , go to the Driver tab , and select Roll Back Driver .
For manual control, users can right-click the Bluetooth adapter in Device Manager to "Update driver" or "Scan for hardware changes" to force a reinstallation.