The phone number you used when purchasing the decoder.
Once you've activated your TopStar decoder, you need to configure it to access the Zambia Exclusive package. Here's how:
I recently purchased a new TopStar decoder for my family in Lusaka, and while the hardware setup was straightforward (plug in the cables, connect to the dish), the activation process was surprisingly confusing. The instruction manual that came in the box was vague, and the customer care line was busy. That’s when I found this "How to Activate TopStar Decoder Zambia Exclusive" guide. how to activate topstar decoder zambia exclusive
If your decoder is successfully linked to the app, you can see your current bouquet and expiry date there. Frequently Asked Questions (FAQs)
Linking your decoder to the app allows for additional self-service features and mobile streaming. StarTimes ON app from Google Play or the Apple App Store. Open the app and tap the icon (bottom right corner). "StarTimes Decoder Service" and sign up with your email. "+" or "Link Decoder" first 11 digits of your Smart Card ID. last 6 digits of your Decoder Serial Number and tap Locating Your Credentials The phone number you used when purchasing the decoder
TopStar Zambia, working in partnership with StarTimes, delivers affordable digital television across the country. Whether you purchased a Digital Terrestrial Television (DTT) antenna kit or a Direct-to-Home (DTH) satellite dish kit, you must properly activate your decoder to gain access to local and international channels. 1. Locating Your System Credentials
At this point, your free one-month viewing should be active. To continue watching after the free period or to upgrade to a different package, you need to load a subscription. If you have a Topstar scratch card, scratch off the panel to reveal the unique code. On your decoder, navigate to "Account" or "Top Up" and enter the code. Alternatively, use mobile money by dialing the appropriate USSD code (e.g., *444# for Zanaco customers) and following the prompts to select Topstar, enter your smart card number, and complete the payment. You may also make payments at authorized dealers like Pep Stores, Pick N Pay, or Choppies. The instruction manual that came in the box
Option A — Smartcard/manual activation (common for paid bouquets)
To activate your TopStar decoder offline, follow these steps:
The fastest way to activate a new decoder is by making your first subscription payment. Once the payment is processed, the system usually triggers an automatic activation command to your decoder. Using Airtel Money ( (Make Payment). (TopStar TV). Enter your Smart Card Number
Call the Topstar helpline at (available on Airtel, MTN, and Zamtel networks). Provide the customer care agent with your smart card number, decoder serial number, and your personal details. They will then link your one-month free subscription to your account and ensure that your future subscription payments are correctly applied.