If you've tried the above methods and still can't find your decoder serial number, you can contact StarTimes customer support for assistance. They may ask you to provide some basic information, such as your account details or decoder model, to verify your identity and provide the serial number.
If you have previously paid for a subscription, your CSN or SN number is likely printed on the receipt provided by the agent or in the confirmation SMS/email from StarTimes.
Help you find your using the menu. Guide you through setting up the StarTimes ON app .
Check previous payment receipts from StarTimes agents. The 11-digit number is always printed under the customer details section.
A: Use the physical sticker method (Method 1) or USSD code (Method 5).
Do you need assistance online once you find the number?
Finding your is simple and can be done either by checking the physical device or through the on-screen menu. This number is essential for linking your decoder to the StarTimes ON app or for troubleshooting with customer service. 1. Check the Physical Decoder
Select (or a similar "Information" tab depending on your model) and press OK.
StarTimes decoders use a Smart Card to decrypt channels. The number on the card is often linked to the decoder serial number.
is the longer one (often 17 digits), while the shorter 11-digit number is your Smart Card number Packaging:
Select to view linked device details. How to Link Your Decoder Using the Serial Number
Without the serial number, you cannot interact with Startimes customer support effectively. So let’s find it — fast.
: Use the arrow keys to find Settings and press OK .