Log into the specific inmate communication portal used by the facility (e.g., Securus Technologies, GTL/ViaPath, IC Solutions, or Access Corrections). Verify that your prepaid account or "Inmate Account" has a positive balance. If the balance is zero, add funds immediately using a debit or credit card. Step 2: Contact Your Cellular Service Provider
If you use third-party spam filtering apps, open the application settings and check the "Blocked" or "Spam" logs. If you see the prison's phone number listed, manually change the status to "Approved" or "Whitelisted." Turn off "Silence Unknown Callers" in your iPhone or Android system settings temporarily to ensure the call routes through. Step 4: Reach Out to the Inmate Phone Vendor
Find out the specific outgoing trunk number the prison uses and add it directly to your phone's contact list. Step 4: Audit Your Phone Habits
If the online portal fails, calling the provider's customer service directly is the fastest way to reset the security flag on your line. how to unblock a prison call
Always turn off call waiting before accepting a prison call. On most networks, dialing *70 before making a call disables it, or you can turn it off entirely within your smartphone's cellular settings.
Visit the vendor’s website or download their app to set up an account tied to your phone number. Select the Account Type:
If the prison provider insists they aren’t blocking you, the problem is likely your mobile carrier’s spam filter. Log into the specific inmate communication portal used
✅ Incarcerated individuals are generally only allowed to call numbers that are pre-approved and on an official "Telephone List". Federal inmates, for instance, typically have a list with up to 30 numbers. If you have a new phone number, they need to update their list, or the call will be automatically rejected.
Ask the inmate to call you again immediately after you clear your block list. Sometimes the system needs a fresh attempt to reset.
To help me give you specific advice, could you tell me or state the inmate is in, and which phone company (like Securus or GTL) handles their calls? Share public link Step 2: Contact Your Cellular Service Provider If
Follow these sequential steps to troubleshoot and remove the restriction on your phone line. Step 1: Check Your Communication Account Balance
Background noise, echoes, or sudden audio delays caused by Bluetooth headsets can confuse the prison's AI monitoring software, leading to an automated disconnect.
How to Unblock Inmate Calls: Expert Answers to Your Questions