The Customer Module is free to distribute. You can send it to customers via email, a download link, or even a USB drive. It requires no installation and runs on any Windows-based computer.
Digital forensics teams can deploy the Customer Module on a target machine (with permission) and redirect a forensic imager (like Tableau or Logicube) over the WAN. Version 197’s improved error correction (CRC checking) ensures bit-for-bit accuracy, which is critical for evidentiary chain of custody.
Following the tradition of earlier versions, the new Customer Module . The executable file runs immediately. However, version 1.9.7 features a simplified interface, making it even easier for customers to see what device is being shared and providing a clear "Disconnect" option. 4. Better Performance Over Unstable Internet
The version 1.9.7 customer module requires no installation or administrative privileges to run. Clients simply download the lightweight executable, enter the technician's unique IP address or connection ID, and select the specific USB device they wish to share. 2. Optimized Data Compression for Flashing and Repair
: Locate the customer_module.exe in your program folder and send it to your customer via email or a cloud link. Connection : The Customer Module is free to distribute
: Compatible with smartphones, tablets, printers, 3G/4G modems, and CNC controllers.
: Click the "Connect" button and wait for the technician to accept the session. 3. Redirection Process
Version 197 introduces granular security controls directly within the Customer Module tray interface. Technicians can now pre-configure the module to share only specific USB devices (e.g., a specific VID/PID of a hardware key) while blocking storage devices entirely. This prevents accidental data leakage during a support session.
The (specifically version 1.9.7 ) is a lightweight, portable application designed for remote hardware servicing. While version 1.9.7 is a legacy release and has been officially discontinued in favor of Version 2.x , it remains widely used in specialized fields like remote smartphone flashing and firmware repair. Key Features for Version 1.9.7 Digital forensics teams can deploy the Customer Module
: A free, portable application that customers run on their side to share their local USB devices with the technician. It does not require a full installation, making it easy for non-technical users to launch. Core Features of v1.9.7
Stable, fast connections are vital for flashing procedures. The improvements in v197 reduce the risk of a "bricked" device due to a connection break.
Customers only need to open the app and enter the technician's IP/ID. Portability
While a newer Version 2.x (currently v2.5 as of August 2025) is available, version 1.9.7 The executable file runs immediately
: For internet-based connections, the technician may need to open specific ports (default is often 32032) on their router.
In the world of remote hardware repair and professional servicing, speed and simplicity are everything. If you’re a technician who fixes smartphones, flushes ECUs, or repairs specialized USB equipment remotely, you know that getting the customer’s device to "show up" on your machine is often the hardest part of the job. With the release of
The release of is not a minor patch; it is a substantial upgrade focusing on stability, security, and cross-platform compatibility. Below are the headline features.
The 1.9.7 release focuses heavily on stability, security, and user experience optimizations.